Somalia: Biometric Registration Mentor

Overview of CTG:

CTG support and manage humanitarian projects in fragile and conflict-affected countries around the world. With past performance in 15 countries – from the Middle East, Africa, Europe, Asia and Central and South America – we offer a holistic fabric of project management, implementation and support. Skilled in emergency response to crises such as the Ebola outbreak in West Africa, we have the ability to act quickly (crisis response teams can be on the ground in 24 hours) and to establish structured operations in high-risk environments. CTG recruit and manage qualified, skilled teams with extensive experience operating in challenging conditions.

Overview of the position:

The Stipends Support for the Somali National Army projects supports the growth & development of the Somali National Army (SNA) by disbursing monthly stipends to up to 6,100 SNA soldiers & 4 members of the Child Protection Unit (CPU) inside the Somalia Ministry of Defence (MOD). The goal of the projects is to ensure that designated units of the SNA & the civilians comprising the CPU receive monthly stipends to make sure that those units remain cohesive, loyal & disciplined & that they do not engage in any illegal activities or violate human rights. Our client will also provide field based oversight to ensure the funds are disbursed through a punctual & transparent e-payment process that is clear of any corrupt or illegal practices. Lastly, they will ensure that the soldiers receiving stipends under the projects are registered & verified & that they are compliant with the UN Human Rights Due Diligence Protocol (HRDDP).

Purpose for the role:

• Reporting to the Project Manager (PM), the Biometric Registration Mentor (BRM) is an International Officer with ample expertise in biometric registration & payments system operations. He/she will lead the conceptualization, planning, preparation & monitoring of registration activities whilst being the link between the registration project operational activities & deliverable's.
• The BRM coordinates with the Pay Team Observers (PTOs) to ensure that payment & registration data & operations are aligned. He/she also conducts formal “on the job” training & instruction to ensure that field teams are operating at peak efficiency.
• The BRM is responsible for maintaining the necessary registration kits, hardware, software, & databases, including the management & delivery of upgrades & procurement or replacement of equipment. Finally, in coordination with the PTOs, he will ensure the timely & accurate flow of registration & biometric data, including from the field team & issuance of corresponding beneficiaries’ IDs.

Other tasks as required to include:

• Maintain contact with field teams to ensure the timely flow of the project data.
• Engage in the strategic examination of organizational engagement in Somalia, development revision & monitoring of the strategic plan.
• Ensure linkages to policy, strategy, crosscutting issues & synergies between regional initiatives.
• Assist the PM in development of regional, personal & thematic plans to achieve stated goals & objectives, including developing background & contextual components of work plans.
• Enhance & strengthen mechanisms for including impact, outcomes & measurability from the initial planning process.
• Develop tools for monitoring of field activities in line with project objectives.
• Measure progress according to monthly timelines, identifying gaps in delivery, proposing solutions in collaboration with the PM.
• Troubleshoot & problem solve when roadblocks are encountered at the field level to ensure the delivery of quality information.
• Manage gathering of impact, effect & human interest data from the field, including interviews & feedback from beneficiaries, photos and video & interest stories for all activities being undertaken in Somalia. Quality assure this information;
• Prepare reports and correspondence.
• Participate in relevant coordination meetings & other working groups.
• Other duties as required.

Project reporting:

• This role will be reporting to the Project Manager.

Team management:

• The Biometric Registration Mentor will coordinate Payment Team Observers (PTOs).

Education:

• Bachelor's degree in in related area (ICT or Database) combined with 7 years of professional relevant work experience in the Military/Police or Stipends related projects.

Work experience:

• Minimum of 7 years of demonstrable relevant Information Technology experience and/or minimum of 7 years of demonstrable relevant Information analysis experience.

Geographical experience:

• Minimum of 2 years of experience in Africa (desirable).

Languages:

• Fluency in English is essential.

Education/Experience/Language:

• Bachelor’s Degree in related area (ICT or Database) combined with 7 years of professional relevant work experience in the Military/Police or Stipends related projects.
• Experience in complex humanitarian &/or development programs, in 1 or more countries, at an operational level.
• Good knowledge of roles & activities of international organizations within complex humanitarian emergency or developmental environments.
• Proven ability to produce reports & papers on substantive issues with strict attention to deadlines.
• Ability to review & edit the work of others.
• Excellent drafting ability & communication skills, both oral & written & good computer skills.
• Good interpersonal skills & abilities to gain assistance of others in a team endeavour.
• Ability to effectively work in a multicultural environment.
• Be physically fit & in good health.
• An understanding of biometric identification & registration.
• Have a demonstrated ability to live & work in the conditions of Somalia.
• Ability to work with little or no supervision in high risk/hostile environments.
• Capable of delivering on the job training.
• Fluency in oral & written English is required. Knowledge of a second language is an advantage.

Key Competencies:

• Leadership: Proven supervisory ability &/or technical leadership. Ability to maintain effective working relations both as a team member & team leader.
• Teamwork: Strong interpersonal skills & ability to establish & maintain effective partnerships & working relations with people in a multi-cultural, multi ethnic environment with sensitivity & respect for diversity.
• Planning Organization: Ability to manage, organize, plan & implement work assignments, juggle competing demands & work under pressure of frequent & tight deadlines.
• Judgment: Demonstrated ability to apply good judgment & decision making skills.
• Communications: Strong spoken & written communication skills.
• Problem Solving: Strong analytical & problem solving skills & ability to handle a range of management & coordination issues.
• Commitment to Continuous Learning: Willingness to keep abreast of new developments.
• Professionalism: Sound knowledge of & exposure to, administrative & financial management issues.

Other relevant information:

1. To be advised.

Candidates interested in applying for this role need to register on CTG website as a candidate and apply for this role using the below link:
https://recruitmentctg.force.com/xcdrecruit__Site_ExternalPositionDetails?id=a111o00000CpEOk