Country: Somalia
Closing date: 26 Dec 2017
ABOUT US
The Danish Refugee Council (DRC) is a humanitarian, non-governmental, non-profit organization which has been operating in Somalia since 1997. DRC has mainly focused on Somalis who are displaced by conflict and natural disaster. DRC programs include Protection, Food security & Livelihoods, Shelter/NFI and Water & Sanitation. DDG is part of the Danish Refugee Council (DRC), which is widely recognized as provider of efficient and community-oriented solutions to human security problems caused by landmines and other explosive remnants of war as well as small arms and light weapons.
ABOUT THE JOB
Danish Refugee Council (DRC) Somalia Programme is seeking MIS/CHS Officer who will work closely with the programme implementation team to strengthen both DRC/DDG Somalia complaints, feedback systems as well as closely monitoring rollout of Core Humanitarian Standards (CHS) commitment within DRC/DDG and to partner agencies. The MIS/CHS will also double as the MEL focal point for ‘the Root Causes under the DDG/DRC programme structure which focuses on addressing the root causes of forced displacement. The contender will focus on MIS activities relating to country office. The major tasks will be to respond to all SMS/Call complaints coming from different areas across Somalia, again promote the mainstreaming CHS across all projects implemented by DRC in Somalia. The MIS officer will constantly check with area MEL focal persons/officers on challenges faced in promoting and facilitating CHS mainstreaming as part of quality and evidence programming. ty-oriented
The overall responsibilities
Complaints and feedback database
· Accessing and responding to mobile complaints as part of SMS and calls, compiling monthly trends report to inform management on real time issues shared by beneficiaries.
· Conduct regular field visits to DRC projects locations across different location in Somalia to identify CHS gaps and for capacity building on MEL focal point persons.
· . In consultation with the MEAL manager, manage DRC beneficiaries feedback system, carry out the day-to-day activities of the Beneficiary Feedback System, in particular receive, classify, translate, report the SMS from DRC beneficiaries.
· Train the communities, partners, and DRC staff to support the SMS feedback.
· Conduct regular field visits to DRC projects locations to monitor the Beneficiary Feedback System.
· Follow up on all the complaints with complaint team and ensure that timely feedback is provided to the beneficiaries.
· To the extent possible share with relevant project managers’ summary beneficiary feedback to be included/captured in program reports, like place, name, what he/she complains about, or request.
· Ensure consistent documentation of feedback received with clear beneficiary details including place, name, what he/she complains about, or request.
· Regularly follow up with the MEL focal point person, DRC staff and implementing committees to make sure all pending beneficiaries’ feedback is resolved.
· To contact the beneficiaries, local DRC staff and implementing committees to make sure what has been received.
· Follow on the Shaqodoon contracts and on issues related to the system
· Carry out any other tasks as given by the MEAL-manager
· Ensure consistent documentation of feedback received with clear beneficiary details including place, name, what he/she complains about, or request.
· Regularly follow up with the MEL focal point person, DRC staff and implementing committees to make sure all pending beneficiaries’ feedback is resolved
· Ensure mobilization on beneficiary feedback is done across the program and when in the project locations, in liaison with MEL focal person across Somalia.
· Carrying out SMS rolling out system to DRC programs areas and develop implementation schedule.
· Ensure mobilization on beneficiary feedback is done across the program and when in the project locations, review any means of verification in this regard. Where not done, ensure that every opportunity is taken to facilitate the process.
· Assessing the use of SMS and other means of beneficiary feedback in the respective areas and preparation of quarterly updates on the same.
Core humanitarian responsibilities
· Develop CHS plans in accordance to the self-assessment gaps identified, follow up and carry out capacity building accordingly.
· Assist the MEAL manager to carry out the yearly CHS to identify compliance of the office to 9 CHS commitments.
· Share progress on area offices on implementing CHS commitments during the annual meetings
Required qualifications and experience:
· Degree in Social Science/Development studies
· Degree or Diploma in ICT
· More than a year experience in Monitoring and Evaluation experience (essential)
· Capacity to produce high-quality briefs and reports in English.
· Solid ICT Skills
· Database skills
· Report compilation Skills
· Interpretation skills of Somali language into English
ABOUT YOU
In this position, you are expected to demonstrate DRC’s five core competencies:
· Striving for excellence: You focus on reaching results while ensuring an efficient process.
· Collaborating: You are a strong networker and enjoy working with many different types of stakeholders, you involve relevant parties and encourage feedback.
· Taking the lead: You take ownership and initiative while balancing the role of advisor and taking leadership
· Communicating: You write and speak effectively and honestly and display political and cultural sensitivity, including ability to adapt well to local cultures
Demonstrating integrity: You act in line with our vision and values.
How to apply:
APPLICATION PROCESS:
Interested & qualified candidates who meet the required qualifications and experience are invited to submit their updated CV and a 1-page Cover letter clearly stating their motivation and why they are suited for the post to drcjobs@drcsomalia.org with the subject heading “MIS/CHS OFFICER” not later than 26 December 2017
Only shortlisted candidates will be contacted for the written test & oral interview.
(DRC is an Equal Opportunity Employer)